Refund/Cancellation Policy

SOS Children’s Villages Bangladesh offers a refund policy to the donors only in case there has been an error/technical reason for the transfer due to which donors have mistakenly made double payments or donated extra amount.

We will be happy to refund the donation provided the donor informs SOS Children’s Villages Bangladesh via email/letter and claim his/her refund within 10 calendar days from the date of donation and can expect to receive the refund within 10 calendar days from the request date of return.

The information regarding the refund will be notified via email/letter with the complete details. The refund will be made by cheque on the name of the donating party or directly reinverse to the originating account/credit card.

Please note that the refund will be done based on the current currency rates and all refunds will be made in BDT only.